Managed IT Services for Healthcare Practices in Tennessee
As a healthcare provider in the Knoxville area, ensuring the security and efficiency of your IT infrastructure is paramount. At CD Technology, we specialize in delivering tailored managed IT services designed to meet the unique needs of medical practices like yours.
Why Choose CD Technology for Your Healthcare IT Needs?
- HIPAA Compliance Assurance: We understand the complexities of healthcare regulations. Our team ensures your systems are fully compliant with HIPAA standards, safeguarding patient data and protecting your practice from potential violations.
- Robust Cybersecurity Measures: With the increasing threat of cyberattacks, we implement advanced security protocols to protect sensitive patient information and maintain the integrity of your practice's data.
- Reliable Network Infrastructure: Downtime can disrupt patient care. We provide stable and secure network solutions, ensuring your systems are always operational when you need them most.
- Responsive Support: Our dedicated IT support team is available 24/7 to address any issues promptly, minimizing disruptions to your practice and allowing you to focus on patient care.
Our Services Include:
- Comprehensive IT Management: From routine maintenance to strategic planning, we handle all aspects of your IT operations.
- Data Backup and Recovery: Protect your practice against data loss with our reliable backup solutions and swift recovery processes.
- Cloud Solutions: Enhance collaboration and accessibility with our secure cloud services tailored for healthcare providers.
- VoIP Phone Systems: Upgrade your communication with our efficient and cost-effective VoIP solutions designed for medical practices.
Serving Knoxville and Surrounding Areas
Located in Knoxville, TN, CD Technology is proud to support healthcare practices in Tennessee. Our local presence ensures timely support and a deep understanding of the regional healthcare landscape.
Q & A
How can you support our staff when they move between different computers throughout the day?
We set up secure, role-based user profiles so your team can log in from any workstation and instantly access the tools they need — without risking patient data or productivity. Whether they’re at the front desk, in an exam room, or working remotely, their settings, permissions, and files follow them. No more “Where’s my shortcut?” or “I can’t find my files” — everything works seamlessly.
Our healthcare office can’t afford downtime — how do you keep us running?
We take a proactive approach to prevent downtime before it happens. This means real-time monitoring of your systems, automatic failover backups, and lightning-fast response times (often under 20 minutes). For a busy practice, even 30 minutes of downtime is costly — so our mission is simple: keep you working, keep patients seen, and keep revenue flowing.
We don’t understand where our EMR is hosted or how it connects to our network — can you help?
Absolutely. We map your EMR setup, explain exactly where your data lives, and ensure every connection between your EMR and your office network is secure and HIPAA compliant. We’ll translate the tech into plain English so you know who’s hosting your records, how they’re protected, and how your staff can access them safely from any location.
How do I know your services are HIPAA compliant if I don’t fully understand HIPAA myself?
We live and breathe HIPAA compliance. We’ll break down the requirements into plain language, perform a full compliance check, and configure your systems to meet — and often exceed — HIPAA standards. We’ll also provide documentation for audits, staff training to prevent violations, and encrypted communication tools to safeguard PHI.
Can you help us with encrypted email, multiple printer/scanner issues, and vendor management?
Yes — all of it. We’ll set up HIPAA-compliant encrypted email so your team can securely share patient information. We’ll manage and maintain your printers and scanners so they work reliably, and we’ll handle all communication with your vendors so you have one point of contact — us. That means no more tech blame games or being bounced between companies.
We’re being audited for PCI compliance and need help with cybersecurity insurance and risk assessments — can you assist?
Definitely. We’ll walk you through PCI audit preparation, handle the cybersecurity insurance questionnaire, and perform a full risk assessment of your systems. You’ll get the documentation, fixes, and proof you need for regulators and insurers — and the peace of mind that your compliance is rock solid.
No Dropped Balls
We really value the prompt attention to requests for assistance and having problems resolved quickly. We are pleased with equipment purchases from a staff that is both knowledgeable and professional. We appreciate the excellent follow-up to ensure CD Technology has provided exactly what we requested and need. The owner Thomas Hill, is involved in the business and responds to emails, texts and phone calls. You can’t find that kind of service anywhere these days!
Leann Sharp
Office Manager
Griffith Dermatology
For our practice, having CD Technology means NOT having to worry about HIPAA compliance, IT issues, or software updates. What really sets them apart though, is how quick and thorough they solve problems. Calls or emails are answered promptly, and concerns are addressed in an easy to understand manner. The customer service at CD Technology can not be beat!
Dr Krystal Barton, OD
Optometry Group
When most practices in our industry think about computers, IT issues and HIPAA compliance, they probably don’t have thoughts of happiness and peace of mind. For us, knowing that CD Technology is there to answer questions and help with updates and security has been paramount. We truly have peace of mind! We have been so happy every since they started helping us. CD Technology is the way to go in terms of service, friendliness, responsiveness, and professionalism.
Brittney Fleetwood
Admin Manager
The Nursing Center at Little Creek
Not quite ready to talk?
Check out the 7 Top Reasons Medical practices and Healthcare related businesses just like yours turn over their IT headaches and FTC Compliance worries to CD Technology.
